At Yancheng Xunshi Supply Chain Management Co., Ltd. (“we,” “us,” or “our”), we are committed to providing reliable, efficient, and transparent shipping services for all our customers. This Shipping Policy outlines the terms, procedures, responsibilities, and guidelines related to the shipping and delivery of products purchased from us. By making a purchase, you agree to the terms set forth in this policy.
This policy applies to all products purchased through our official channels, including our website, mobile applications, and other authorized sales platforms. It covers shipping methods, processing times, delivery expectations, shipping costs, tracking, international shipping, and procedures for handling lost or damaged shipments.
- Order Processing
1.1 Order Confirmation
Once an order is placed, you will receive an order confirmation email containing your order number, product details, shipping address, and estimated delivery timeframe.
Please review the information carefully. If there are any errors in your shipping address or order details, contact our customer service immediately to make corrections.
1.2 Order Processing Time
Standard order processing takes 1-5 business days from the date of order confirmation.
Orders are processed on business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.
1.3 Order Verification
To prevent fraud and ensure accuracy, we may perform order verification procedures, including confirming payment details or contacting you for verification.
During this verification period, processing and shipment of your order may be delayed.
- Shipping Methods and Delivery Times
We offer multiple shipping options to accommodate different customer needs. Delivery times may vary depending on the shipping method, product availability, and destination.
2.1 Domestic Shipping
Domestic shipping within China is handled by trusted logistics providers.
Estimated delivery times are 3-10 business days, depending on the region and service level selected.
Expedited shipping options may be available at an additional cost, providing faster delivery within 1-3 business days for eligible locations.
2.2 International Shipping
For orders outside China, international shipping is available to most countries.
Delivery times vary by destination, customs processing, and the selected shipping method, generally ranging from 7-30 business days.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country of residence.
2.3 Shipping Costs
Shipping costs are calculated based on weight, dimensions, destination, and shipping method.
Applicable shipping fees will be displayed at checkout prior to payment.
Promotional offers or free shipping may be subject to specific terms and conditions.
2.4 Combined Orders
Multiple items in a single order may be shipped separately if products are sourced from different locations or warehouses.
Customers will receive separate tracking information for each shipment.
- Packaging Standards
All products are packaged securely to prevent damage during transit.
Packaging may include protective materials, boxes, or bubble wrap depending on product type and size.
We strive to minimize environmental impact by using recyclable and eco-friendly packaging whenever possible.
- Shipment Tracking
Once your order has been shipped, a tracking number and link will be provided via email or SMS.
Tracking information allows you to monitor your shipment’s progress and estimated delivery date.
Please note that tracking updates may be delayed due to carrier processing times.
- Delivery Expectations
Delivery times are estimates only and cannot be guaranteed due to factors beyond our control, including weather conditions, carrier delays, customs inspections, or unforeseen logistical challenges.
Customers are responsible for providing accurate delivery addresses. Delays caused by incorrect or incomplete addresses are the responsibility of the customer.
If a delivery attempt fails due to the customer’s absence, carriers may attempt redelivery or hold the package at a local facility. Additional fees may apply.
- Lost, Damaged, or Delayed Shipments
6.1 Lost Shipments
If your shipment is not delivered within the expected timeframe, contact our customer service team.
We will work with the shipping carrier to investigate and resolve the issue.
If the shipment is confirmed lost, we may provide a replacement shipment or a full refund at our discretion.
6.2 Damaged Shipments
Inspect all packages upon receipt. If products arrive damaged, contact us immediately with photos and a description of the damage.
We may request the return of damaged items for inspection before issuing a replacement or refund.
Customers should retain all packaging materials for inspection purposes.
6.3 Delayed Shipments
While we strive for timely delivery, delays may occur due to external factors such as carrier issues, customs inspections, or high-volume periods.
We will communicate updates promptly if delays are anticipated.
- Shipping Restrictions
Some products may be restricted or prohibited in certain regions or countries due to legal, safety, or logistical considerations.
Customers are responsible for verifying the eligibility of products for shipment to their location.
Orders that cannot be shipped due to legal restrictions may be canceled and refunded.
- International Customs and Import Duties
For international shipments, customers are responsible for all customs clearance, import duties, taxes, and related charges.
Customs processing may cause additional delays beyond our estimated delivery times.
We recommend checking your country’s import regulations before placing an order.
- Shipping Insurance
Customers may choose to purchase shipping insurance to cover loss, theft, or damage during transit.
Insurance is optional unless otherwise required by law or specific product type.
Claims for insured shipments will be handled according to the carrier’s insurance policy.
- Address Changes and Delivery Instructions
Customers may request a change of shipping address before the order is shipped by contacting customer service.
Once an order has been dispatched, address changes cannot be guaranteed and may incur additional fees.
Special delivery instructions (e.g., gate codes, specific delivery times) should be provided at the time of purchase.
- Responsibilities of Customers
Customers are expected to:
Provide accurate and complete shipping information;
Monitor tracking information and contact us if issues arise;
Accept packages delivered to the provided address;
Notify customer service immediately of lost, damaged, or delayed shipments.
Failure to meet these responsibilities may result in delayed delivery, non-delivery, or additional fees.
- Responsibilities of the Company
We are responsible for:
Processing orders accurately and in a timely manner;
Ensuring proper packaging to protect products during transit;
Providing tracking information for shipments;
Investigating lost, damaged, or delayed shipments and offering resolutions;
Maintaining clear and updated shipping policies.
- Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
Shipping carriers or services;
Delivery fees, processing times, or procedures;
Legal or regulatory requirements.
Updated policies will be posted on our website with the “Last Updated” date clearly indicated. Continued use of our services constitutes acceptance of any changes.
- Contact Information
For questions, concerns, or assistance regarding shipping, delivery, or related matters, please contact:
Yancheng Xunshi Supply Chain Management Co., Ltd.
Address: East Side of Chuangye Park Service Center, Hede Town, Sheyang County
Our customer service team is available to provide guidance on shipping options, tracking, lost or damaged packages, and other inquiries.
By placing an order with Yancheng Xunshi Supply Chain Management Co., Ltd., you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.