1. Products & Material
Q1: What types of clothing do you sell?
A: We offer a wide range of women’s apparel, including dresses, tops, blouses, skirts, pants, outerwear, and seasonal collections.
Q2: What materials are your clothes made from?
A: Our products are crafted from high-quality fabrics such as cotton, linen, polyester, silk blends, and other premium materials. Detailed fabric information is provided on each product page.
Q3: Are the colors in the photos accurate?
A: We strive to display colors accurately. However, variations may occur due to lighting, monitor settings, or photography.
Q4: Are your products suitable for sensitive skin?
A: Many of our fabrics are soft and skin-friendly, but we recommend checking the product description for material composition if you have sensitive skin or allergies.
2. Sizing & Fit
Q5: How do I choose the right size?
A: Each product page includes a detailed size chart. We recommend measuring your bust, waist, and hips and comparing them with the chart to select the best fit.
Q6: What if the item doesn’t fit?
A: You can request a return or exchange within 30 days of purchase, provided the product is in original condition with tags attached. See our Return & Exchange Policy for details.
Q7: Do sizes run true to standard measurements?
A: Our sizes generally follow international sizing standards. Some products may fit slightly differently depending on style and fabric. Always refer to the size chart.
3. Ordering & Payment
Q8: How can I place an order?
A: You can place orders directly through our website by selecting your items, adding them to the cart, and following the checkout process.
Q9: What payment methods are accepted?
A: We accept major credit/debit cards, online banking, PayPal, and other secure payment options.
Q10: Is it safe to use my credit card on your website?
A: Yes. Our website uses secure encryption protocols (SSL) to protect your payment information.
Q11: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled before shipment by contacting our customer service. Once shipped, changes cannot be guaranteed.
4. Shipping & Delivery
Q12: How long will my order take to arrive?
A: Domestic orders typically arrive within 3-10 business days. International orders may take 7-30 business days depending on location.
Q13: Can I track my order?
A: Yes. A tracking number will be provided via email or SMS once your order has been shipped.
Q14: Who pays for shipping?
A: Shipping costs are calculated at checkout based on your location and the selected shipping method. Promotional free shipping may be offered from time to time.
Q15: What if my package is lost or damaged?
A: Contact our customer service immediately. We will assist in resolving the issue and may provide a replacement or refund if necessary.
5. Returns & Exchanges
Q16: What is your return policy?
A: Returns are accepted within 30 days of delivery. Items must be in original condition, unused, with all tags and packaging intact.
Q17: Can I exchange an item for a different size or color?
A: Yes. Exchanges are allowed within the 30-day period, subject to product availability.
Q18: How do I initiate a return or exchange?
A: Contact our customer service to request a Return Authorization Number (RAN) and follow the instructions for returning your item.
Q19: How long will it take to receive a refund?
A: Refunds are processed to the original payment method. Credit card refunds may take 5-10 business days, depending on your bank.
Q20: Are sale items refundable?
A: Sale or promotional items can be returned or exchanged unless marked as “final sale.”
6. Product Care & Maintenance
Q21: How should I care for my clothing?
A: Care instructions are provided on each product label. Typically, items can be machine washed or hand washed in cold water. Avoid bleach and follow fabric-specific guidelines.
Q22: Can I iron or dry clean my clothes?
A: Some fabrics may require low-temperature ironing or dry cleaning. Always refer to the care label for guidance.
7. Promotions & Discounts
Q23: How can I receive discounts or promotions?
A: Sign up for our newsletter or follow our social media channels to stay informed about new arrivals, promotions, and exclusive discounts.
Q24: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order unless specified otherwise.
8. Customer Service
Q25: How can I contact customer service?
A: You can reach our support team via email, phone, or the contact form on our website. We are happy to assist with orders, inquiries, or product information.
Q26: What are your customer service hours?
A: Our standard customer service hours are Monday to Friday, 9:00 AM – 6:00 PM (local time).