Refund and Returns Policy – xunshisupplychain.shop

Thank you for shopping with Yancheng Xunshi Supply Chain Management Co., Ltd. (“we,” “us,” or “our”). We value our customers and strive to ensure complete satisfaction with our products and services. This Return and Refund Policy (“Policy”) describes your rights and our procedures regarding returns, exchanges, refunds, and related processes. By making a purchase with us, you agree to the terms outlined in this Policy.

This Policy applies to all purchases of products or services made directly from us, whether through our website, mobile application, physical store, or other official channels operated by us.

1. General Overview

We understand that there may be circumstances where you may wish to return, exchange, or request a refund for a product purchased from us. Our goal is to provide a clear, fair, and transparent process for handling such requests. This Policy establishes:

Conditions under which returns or exchanges are accepted;
Procedures and documentation required;
Timeframes for initiating returns or refunds;
Refund methods and processing timelines;
Responsibilities of both the customer and the company.

We reserve the right to update or modify this Policy at any time, and any changes will be reflected on our official website and communicated where required by law.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the product must meet the following conditions:

2.1 Timeframe

Requests for returns, exchanges, or refunds must be submitted within 30 calendar days from the date of purchase or delivery, whichever is later.
Requests made after the 30-day period will not be accepted unless otherwise required by applicable law.

2.2 Condition of the Product

Products must be returned in their original condition, including packaging, labels, and any accessories provided.
Products must be unused, unwashed, and free from damage caused by the customer.
Items that are altered, customized, or personalized may not be eligible for return unless defective or damaged.

2.3 Proof of Purchase

A valid purchase receipt, order number, or invoice is required for all return or exchange requests.
Requests without proof of purchase may be rejected.

2.4 Non-Returnable Items

Certain products may not be eligible for return, exchange, or refund, including but not limited to:

Perishable goods, including consumables, food items, or products with expiration dates;
Items clearly marked as “final sale” or “non-returnable” at the time of purchase;
Products damaged due to misuse, improper handling, or negligence;
Products missing original packaging, tags, or included accessories.

3. Defective or Damaged Products

We take quality control seriously. If you receive a product that is defective, damaged, or significantly different from its description:

Please inspect the product immediately upon receipt.
Report the issue within 7 calendar days of receiving the product.
Provide clear photographs, descriptions, or evidence of the defect or damage.

For defective or damaged items, we may, at our discretion:

Offer a full replacement of the product;
Provide a full refund of the purchase price;
Provide a store credit or voucher equivalent to the purchase price.

4. Return Process

To initiate a return, customers must follow these steps:

4.1 Contact Customer Service

Reach out to our customer service team via the contact details below to notify us of your intent to return a product:
Yancheng Xunshi Supply Chain Management Co., Ltd.
Address: East Side of Chuangye Park Service Center, Hede Town, Sheyang County

4.2 Provide Required Information

Include your order number, date of purchase, product details, and reason for the return.
Attach photographs or documentation if the return is due to damage or defect.

4.3 Receive Return Authorization

We will review your request and provide a Return Authorization Number (RAN) along with detailed instructions for returning the product.
Returns without an RAN may not be accepted.

4.4 Packaging and Shipping

Products must be returned in the original packaging, with all included accessories, manuals, and labels intact.
Use a secure, trackable shipping method when sending the return.
The customer is responsible for return shipping costs unless the product was defective or damaged.

4.5 Inspection Upon Receipt

Upon receiving the returned product, we will inspect the product to ensure it meets our return eligibility criteria.
Products that do not meet the criteria may be refused, returned to the customer, or subject to a partial refund.

5. Refund Policy

Refunds, if applicable, will be processed as follows:

5.1 Refund Method

Refunds will be issued using the original payment method, unless otherwise agreed upon.
For credit card payments, refunds may take 5-10 business days to appear on your account, depending on your bank or card issuer.
For other payment methods, processing times may vary.

5.2 Partial Refunds

Partial refunds may be offered for products that are returned in a used or damaged condition or if only part of the original order is returned.
Shipping or handling fees are non-refundable, except where required by law or in the case of defective or damaged products.

5.3 Refund Confirmation

We will notify you via email or other communication once your refund has been processed.
If you do not receive the refund within the stated timeframe, please contact our customer service.

6. Exchanges

Requests for product exchanges are handled similarly to returns.
If the same product is not available, we may offer a replacement with an equivalent product or a full refund.
Additional shipping costs for exchanges may be borne by the customer unless the exchange is due to defective or damaged products.

7. Shipping Costs and Responsibility

Customers are responsible for shipping costs for non-defective returns, including the cost of sending the product back to us.
For defective or damaged products, we will cover reasonable return shipping costs.
We are not responsible for lost, stolen, or damaged return shipments.

8. Cancellations

Orders may be cancelled prior to shipment by contacting our customer service team.
Once the order has been shipped, cancellation requests will be handled as a return following the procedures outlined in this Policy.

9. International Returns

For international purchases:

Customers are responsible for customs duties, taxes, and shipping fees for returns or exchanges.
International returns must comply with our standard return eligibility requirements.
Additional processing times may apply due to customs and shipping delays.

10. Responsibilities of Customers

Customers are expected to:

Provide accurate information when initiating returns or refunds;
Pack returned items securely to prevent damage;
Retain proof of shipment until the return or refund is processed;
Comply with all procedures outlined in this Policy.

Failure to comply may result in delayed or denied returns.

11. Company Rights

We reserve the right to:

Refuse returns that do not meet eligibility criteria;
Require additional documentation or evidence for return approval;
Modify or update this Policy at any time, with updates posted on our official website;
Contact customers for clarification regarding return or refund requests.

12. Dispute Resolution

In the event of a disagreement regarding a return, exchange, or refund, customers should contact our customer service first.
We will make good faith efforts to resolve the dispute amicably.
If unresolved, disputes may be subject to applicable laws and regulations in Sheyang County.